Frequently Asked Questions

Where can the designer.line be installed?

Pretty much anywhere you like, the designer.line has been engineered to be installed on plaster walls without the need for a wall stud to be located behind it.

Can the designer.line be used outside?

Yes, the designer.line can installed and used outside in slight to mild wind conditions – but only when two or more units are installed as within each unit there is a stabiliser bar located at the end of each main arm that when this is engaged with another unit restricts the lateral movement caused by windy conditions – please note it is best to do so with items on the middle arm being hung on coat hangers as the hang side ways so not to act in a sail like manner to prevent lateral swaying by the wind and thus prevent any damage to the arms.

Note: in winter outdoor drying will be hampered by weather conditions be it rain, high winds and or damp – cold / low temperatures where as all year round indoor use will be best as in the warmer months the natural warmth and or use of air conditioners (most air/con units will draw moisture out of the air and) will accelerate drying and during the colder months the use of heaters will once again aid this process whilst at the same time heat your home as well. Further more, when your laundry is drying the evaporation moisture will help balance humidity.

Is the designer.line weather proof?

Yes, the designer.line is made from aluminium, glass filled plastic & stainless steel parts so it is rust proof – as for weather conditions the designer.line is only suitable for use in slight to mild weather conditions and is not to be used in strong wind / stormy conditions.

What about if i have young children at home?

Yes, the stabiliser bars located at the end of each unit can be used when two or more units are installed in the same location and prevent lateral movement by little ones playing with the laundry when hanging note: this will only prevent the main arms from moving laterally and any damage being done to the plaster wall — please be mindful that the middle and lower arms will still move if any force is placed upon them and should they be pushed too far will lead to damage of the plastic hinge and or warp the aluminium arm.—

Where is best to install the designer.line?

As for positioning please be mindful that the units extend beyond 1.8 meters when installing so they need to be where you are not going to need to frequently walk via during the time they are in use, in the bedroom parallel to the bed is ideal as you can either use during the day when you are obviously not in bed and or at night time whilst sleeping as long as they are not near or infringe on walking areas around the bed.

Ideally if possible you should position units parallel to a window and or sliding door to allow the suns warmth to accelerate your drying times and or by opening the window / door slightly increase the air flow / circulation and thus hasten drying time.

Shipping information:

How will you know your order has been shipped?

As soon as you place an order with us you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your order?

Depending on your location, service selected for delivery and that items are In stock. You will be provided with an estimate time of delivery. Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Your shipping address

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance

We will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including credit card or PayPal.

Is buying online safe?

We accept most credit cards as well as PayPal. All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

Website security

To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Any personal information you disclose to us is handled with the strictest confidence in accordance with our privacy policy.

What is the “CVC”?

The Card Verification Code (CVC) is the three or four-digit code on your credit/debit card used as a security measure for all online transactions. It only appears on the card itself, which verifies that you – the buyer – have the credit/debit card with you during the purchase. The CVC is printed on your credit/debit card, not embossed like the account number is. Where the CVC is located depends on the type of credit/debit card you’re using. On Visa/MasterCard, the CVC is the last three digits on the back. On AMEX it is on the front of the card.

What happens after I have completed payment online successfully?

You will receive an order confirmation email with the details of your order. Therefore it is very important that you enter a valid email address when submitting your order. Please check the order confirmation carefully and report possible errors to our online orders immediately. Your order is a binding contract proposal that we accept by sending out the order confirmation or the product. By placing your order you agree to our T&C’s. You will be informed by email as soon as your ordered product leaves our warehouse!

Delivery:

Do I have to be home to receive my items?

All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes.

Can I nominate a different delivery address to the billing address?

You may choose to have products delivered to an address different to the billing address. However, we cannot deliver one order to multiple delivery addresses; in this instance, you must order items separately and assign the different delivery addresses to each.

Will my order, which includes a few items, be delivered in the one box?

Yes.

What happens if I’m not at home to receive my purchased items?

If delivered by post or courier and you are not available to take delivery of your parcel, a delivery slip from the courier or post office with further instructions will be left in your letterbox.

What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?

If you believe there is damage to the products you’ve ordered, the incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please contact us at info@designerline.com.

Confirming your order

After you place an order with us, you will receive an order confirmation email with the details of your order. Therefore, it is very important that you enter a valid email address when submitting your order. Please check the order confirmation carefully and report possible errors to our online orders immediately. Your order is a binding contract proposal that we accept by sending out the order confirmation or the product. By placing your order you agree to our T&C’s. You will be informed by email as soon as your ordered product leaves our warehouse.

Changing your order

Changing your order is always possible provided your goods have not been dispatched. Please email info@designerline.com should you wish to change your order and if your order has not been dispatched we will do our best to accommodate your request.

Cancelling your order

Cancelling your order is possible only if your goods have not been dispatched. Please email info@designerline.com and if your order has not been dispatched we will refund your account as soon as possible.

Change of mind

Please choose carefully as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our online store immediately for assistance. If you have changed your mind after completing your payment please contact us on info@designerline.com

Online refunds and exchanges

Please choose carefully as refunds are not provided for change of mind or incorrect selection. We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our online store immediately for assistance at info@designerline.com

Refund policy

Our Refund, Return and Repair Policy (see point 5. Orders) is applicable to purchases made from via designerline.com only. We want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from our site, so you are familiar with our policy on refunds, returns and repairs and your rights under Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you If you have any questions about this policy, please contact us.

About our Refund, Return and Repair Policy

This is the Refund, Repair and Return Policy of TAG, and applies where you make a purchase online. Report your return in writing to us by sending an email to either info@designerline.com. Please wait for our reply and we will send you instructions shortly, pack the goods to be returned as carefully as possible and please retain original packing as this way the goods are ideally protected against damages in transit. The value of the goods will be credited to your account as soon as they have arrived in our warehouse and
gone through inspection, our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.

Consumer guarantees and your rights under Consumer Law

All goods sold come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model
  • Express warranties will be honoured
  • Spare parts and repair facilities will be available for a reasonable time after purchase
  • Title to the goods
  • Undisturbed possession of the goods
  • No undisclosed securities on the goods
  • Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects you are given. There may be circumstances where you are not entitled to a remedy.

Goods damaged in transit

If any goods arrive damaged, please contact us at info@designerline.com us as soon as possible. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Delivery charges

Where we consider the goods to have breached a consumer guarantee, any shipping costs to return the goods will be at our cost.

Returns and repairs

You may return goods we have delivered to you by mail by contacting us at info@designerline.com and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Warranty:

Manufacturer’s warranty

We guarantee that all products sold are free from manufacturing faults and defects for a period of 10 years from the date of original delivery. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy.

It should also be noted that the guarantee does not cover:

  • Any breakage caused by negligent and/or improper use of the goods
  • Changes caused by normal wear and tearb
  • Any damage caused by lack of and/or erroneous maintenance
  • Any damage due to an accident or force
  • Degradation of finish caused by environmental factors
  • If you have a Warranty Claim please complete our Customer Service team within 48 Hours at info@designerline.com.

Inspection of your products

You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven calendar days of delivery. We will not be liable for any damages to any products unless we are notified within the time period specified above.

Contact us

If you have any other questions or concerns relating to your order, please contact us at info@designerline.com.